Four Ways to Boost Team Knowledge Sharing
We’ve all heard the adage: “Knowledge is power.” The more knowledge that is shared constructively among the team members of an organization, the more powerful and successful it will be. Here then are some techniques of how to successfully share information within a professional setting.
1. Foster a knowledge sharing culture
Company culture creates the context for interaction which determines an organization’s effectiveness at generating, sharing, applying, and managing knowledge. Businesses that excel in this area typically have top stakeholders who:
- Model behavior from the top.
- Educate the team on company values and goals.
- Make knowledge sharing easy by having the right tools and technology in place, and support employees by making work enjoyable as possible.
If you wish to improve company culture within your business, you might consider:
- Looking at the structure of your onboarding program.
- Utilizing communication tools to share information. Examples of this include creating a topic-specific Slack channel or a private social media group as well as hosting a weekly or monthly meeting where team members may share what they’ve learned about a project or new business opportunity.
2. Mentoring Programs
Mentorship programs prove that you are committed to staff development and continuous learning. Mentorship fosters a collaborative, diverse, and inclusive environment. A goal of a workplace mentor/mentee relationship is to achieve professional objectives. Each mentor can share constructive feedback, provide support, accountability, encouragement, and be a sounding board. The mentee should identify the goals he or she wants to achieve, be willing to learn, and take positive feedback from their assigned mentor.
Depending on the structure you have in place, a mentoring program can help new hires navigate the company, prepare employees for future leadership roles, and help them overcome obstacles related to diverse backgrounds. Additionally, a mentoring program can be effective in transitioning team members to new positions, and serving as a supplement to general career development.
3. Project Kickoff and Post-Mortem Meetings
Sometimes in the rush of getting a job initiated or closed out, the kickoff and job wrap meetings can easily be bypassed. These two essential meetings should never be underestimated, as team members will learn a great deal from them.
The project kickoff is a key opportunity to make sure you have all the right players in place to work on a particular project. This is where goals, responsibilities, timing, and expectations are established.
The project post-mortem meeting is very important, as it ensures that all necessary documentation has been obtained, the client success recap is measured, billing gets properly reconciled, and review lessons have been learned. This is also a good opportunity to identify if a case study should be written up and shared on the company website and social channels.
4. Subject-Matter Experts
Industry experts are typically good at highlighting best practices in a way that is digestible to their audience. Having a guest speaker make a presentation to the team members can be an informative way for them to learn about a specific topic. Additionally, having internal team members who may be subject-matter experts contribute to the company blog, for example, is a great way to promote their areas of expertise and spotlight them as a resource within the group.
The four techniques above are observed and practiced at the EGC Group to ensure both the professional development of our team members and the continued success of our clients.